Where can I find my water bill?

  1. Go here.
  2. Type in your Water Account Number to see the most recent water bill.
  3. Don’t know your Water Account Number? Call (215) 686-6880 or go to phila.gov/water/swmap and search for your address.

What if I think my water bill is wrong?

  • Dispute your bill. Call (215) 686-6880 and ask for a review. If the Water Revenue Bureau will not correct your bill, you may request a hearing by letter to:

Water Revenue Bureau
Customer Relations/Account Analysis Unit
Municipal Services Building, Third Floor
1401 JFK Boulevard
Philadelphia, PA 19102

How do I prevent a water shut off?

  • Get medical certification. If you or someone in your home has a medical condition that could get worse without water service, a medical certification will keep the water on for 30 days and can be renewed one time per year.
    • Call (215) 686-6880 and ask for water to be turned on for medical reasons.
    • Ask your doctor to fax a letter to (215) 686-2711 with the following information:
      • The name and address of the person with the medical condition.
      • The nature and duration of the medical condition.
      • The doctor’s name, address, phone number and signature.
  • If you are low income, the water cannot be shut off December 1 through March 31. Go to the Municipal Services Building at 1401 JFK Blvd and show proof that you are low income to keep the water on.
  • If the water bill is in your name—
    • Sign up for Water Revenue Assistance Program (WRAP). Call 215-686-6880 or go to Municipal Services Building at 1401 JFK Blvd.
    • Get assistance paying the bill. Call the Utility Emergency Services Fund (UESF) at 215-972-5170.  If you have heat that requires water or steam, call LIHEAP November 1 through March 31 at 866-857-7095.

The water bill is in the landlord’s name and the landlord isn’t paying?  What do I do?

  • Call the Water Revenue Bureau (215) 686-6880 or go to the Municipal Services Building at 1401 JFK Blvd
    • If you are responsible for water in your lease—
      • Ask to become a Tenant Customer
      • Complete a Residential Tenant Application.
      • Provide the current water meter reading, your lease, utility bills in your name, the landlord’s mailing address and two pieces of identification.
      • Pay the most recent water bill.
      • The bill should be put in your name. You will have to pay future bills to keep the water on.
      • You can ask to transfer the landlord’s water balance to your account and apply for the Water Revenue Assistance Program (WRAP) or a payment agreement.
  • If you are not responsible for water in your lease—
    • Ask to become Tenant Certified
    • Complete a Residential Tenant Application.
    • Provide your lease, utility bills in your name, the landlord’s mailing address and two pieces of identification.
    • Pay the most recent water bill.
    • The water bill should not be put in your name. However, you will have to pay future bills to keep the water on.
    • You can deduct all water bill payments from your rent.