Document the repair issues.

  • Make a repair request by text, email or letter. (download sample)
  • Take Pictures.
  • Get witnesses.
  • Ask the landlord to do a walkthrough.

Bring attention to the repair issues.

  • Contact L+I. Call 311 to ask for an inspection from the Department of Licenses & Inspections (L+I).  Look up L+I violations here.
  • File a Fair Housing Complaint. If your unit fails an L+I inspection, you can contact the Fair Housing Commission at 215-686-4670 or go to 601 Walnut St, Suite 300 South to file a complaint.  Visit the Fair Housing Commission here.
  • Contact PHA Inspections. If you live in a Section 8 Housing Choice Voucher unit, call 215-684-3860 to ask for an inspection from PHA.
  • Contact your representative in City Council or State Government. Find your rep at 1-855-738-3689 or go to guide.seventy.org.
  • Withhold rent. You should not withhold rent unless the repair issues are serious and prevent you from living in some or all of your unit.
    • Send rent withholding letter to landlord (download sample)
    • Escrow your rent. Open a bank account to deposit your rent or keep the rent in a money order.
  • Repair & deduct. You can pay someone to repair the issue and deduct the cost from your rent.
    • Contact a repair person and ask him to give you an estimate for the cost of the repair. The cost for repair should not exceed the amount you pay for a single month of rent.
    • Send repair and deduct letter to landlord. (download sample)
    • Hire a contractor if the landlord does not complete the repairs in a reasonable amount of time. Keep the invoice and receipt.
  • Contact the Tenant Union Representative Network (TURN). Call 215- 940-3900 or go to 100 South Broad Street, 8th Floor to learn more about your rights and organizing tenants in your building.  Visit TURN here.
  • Seek legal help.