Document the repair issues.
- Make a repair request by text, email or letter. It is best to send a letter. (Download sample)
- Take Pictures.
- Get witnesses.
Bring attention to the repair issues.
- Request an Inspection
- L+I Inspection. Call 311 to ask for an inspection from the Department of Licenses & Inspections (L+I).
- PHA Inspection. If you live in a Section 8 Housing Choice Voucher property, call 215-684-3860 to ask for an inspection from PHA.
- Health Department Inspection. If you have an issue with rats or mosquitos, call Vector Control at 215-685-9000.
- Utility Inspection. If you have issues such as foreign wiring, a carbon monoxide leak or a service shutoff, call your utility company.
- PECO 800-494-4000
- PGW 215-235-1000
- PWD 215-685-6300
- File a Fair Housing Commission Complaint. If your property fails any inspection and your landlord threatens to evict you, you can contact the Fair Housing Commission 215-686-4670 or go to 601 Walnut St, Suite 300 South.
- Withhold rent. You can withhold rent until the landlord makes repairs. You should keep paying rent unless the repair issues are serious.
- Send rent withholding letter to landlord. (Download sample)
- Escrow your rent. Open a bank account to deposit your rent or keep the rent in a money order.
- Repair & deduct. You can pay someone make repairs and deduct the cost from your rent.
- Contact a contractor and ask them to give you an estimate for the cost of the repair. The cost for repair should not exceed the amount you pay for a single month of rent.
- Send repair and deduct letter to landlord along with the estimate. (Download sample)
- Hire the contractor if the landlord does not complete the repairs in a reasonable amount of time. Keep the invoice and receipt.
Ask for additional help.
- Contact your representative in City Council or State Government. Find your rep at 1-855-738-3689 or go to seventy.org.
- Contact the Tenant Union Representative Network (TURN). Call 215-940-3900 or go to 100 South Broad Street, 8th floor to learn more about your rights and organizing with other tenants in your building.